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Committed to service excellence

When you buy insurance from AIG South Africa, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.

The AIG South Africa Claims Advantages

Claims Specialisation

Our Claims Adjusters are specialised by line of business, meaning each client gets the right expert to manage their claim. Throughout our global network, we empower our decision makers to apply their technical expertise to the customer, claim and geographical location.

Customer Focus

We are committed to partnering with our clients and brokers, using decades of knowledge of our clients’ businesses to deliver a differentiated claims service experience. Our proactive response to claim notifications ensures that our clients know who has taken ownership of their claim from an early stage.

Insights & Emerging Risks

AIG innovation, thought leadership, and pre-loss planning meetings provide key insights and education for our clients, big or small. Our global footprint yields valuable data that helps us better understand and manage distinct risk factors across different sectors and scenarios.

We want to make it as easy as possible for you to get your claim to us. Our agents are on standby to assist with any claims-related queries or to provide assistance with the website. You can contact us on the number below.

The call centre is open Monday to Friday from 8h00 until 16h00 on 0860 113 522

Roadside & Home Emergency Assistance - The 24-hour emergency call centre is available if you find yourself in an emergency situation related to your insured asset. 

For assistance please call the following number: 

0861 244 767 or 0861 999 006

What's inside AIG Claims

Our priority at AIG is to resolve your claims as quickly as possible. We have built a responsive claims organisation that is committed to fast, cost efficient claim resolutions and are equipped to deliver superior service while helping you to successfully mitigate your loss.

You can submit a claim online by clicking on the ‘submit a claim’ button or you can call us using the numbers provided under Make a Call. Alternatively you could complete a claim form which can be obtained under ‘Claim Forms’.  When submitting a claim form, please make use of the email addresses dedicated to each line of business.  

We will acknowledge your claim within 4 hours and provide you with your claim number as well as the details of the dedicated claims examiner assigned to your claim. In the event that critical information is missing, we will notify you that the claim cannot be registered and the reasons for this.

Once the claim has been assigned, the dedicated claims examiner will be in contact within 24 hours advising the current status of the claim as well as any information or documentation that may be required.

Experiencing a loss can be a devastating experience. However big or small, our priority is to resolve your claim as quickly as possible, whilst providing you with the proactive support you need to get you or your business back on your feet.

Not only will we help you when your claim occurs, but we aim to help you mitigate potential future claims.

By leveraging our global claims data, fraud trend analysis and expertise around new exposures, we are here to help to reduce and manage your risks more effectively.

Working with the business and functions we aim to demonstrate the value that AIG Claims brings to clients and brokers.

The AIG Claims Promise affirms that our dedicated team of claims experts will mobilise in rapid response to a covered event and, after coverage is confirmed, will advance our policyholders up to 50% of an agreed loss estimate within 7 days, giving them the immediate working funds they need for damages, repairs, clean-up costs and extra expenses.  

Line of Business Manager Email Contact number

Accident & Health including Hospital Cash, Death

Marilyn Lewis

Marilyn.Lewis@aig.com

+27 11 551 8639

Travel

Marilyn Lewis

Marilyn.Lewis@aig.com

+27 11 551 8639

Casualty (Liability)

Prashnie Panday

Prashnie.Panday@aig.com

+27 11 551 8042

Financial Lines

Seonita Avery

Seonita.Avery@aig.com

+27 11 551 8239

Marine

Delcia Brown

Delcia.Brown@aig.com

+27 11 551 8156

Property

Delcia Brown

Delcia.Brown@aig.com

+27 11 551 8156

Auto

Yolande Ntuli

Yolande.Ntuli@aig.com

+27 11 551 8403

Head of Claims SSA

Daniel De Fonseca

 Daniel.DeFonseca@aig.com

+27 11 551 8219

Report a Claim

Each of our risk solutions has its own dedicated claims team so we can give your claim the attention it deserves. Click the button and we'll show you the appropriate contact information or next steps.

START YOUR CLAIM

What to expect when you lodge a claim

We take pride in delivering responsive, fair, and professional service on every claim, big or small. Our claims examiners will maintain open and regular communication with you throughout the claim's lifecycle.

Notification

The claims process starts when you contact your local AIG office or your broker.

Assignment

Your claim is timely assigned to a claims examiner whose skills and experience match your needs.

Processing

The dedicated claims handler will support you throughout the entire claim process, from lodgement to completion.

Resolution

We will work to achieve the best possible outcome for your claim.